BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. }; The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. function(){ The group released two albums on Fearless Records, then moved to Atlantic Records in . Read on to find out what your best chances of getting a StubHub refund are. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Whenever that might be. Request and Get a StubHub Refund Right Now. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; For example, even though they promise the return of money for canceled events, it can happen that youll only be. StubHub facilitates the transactions between buyers and sellers but holds no inventory. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. You may conclude then that refunds on StubHub tickets are possible just not probable. Let's talk about the normal situations first. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. } else { } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Go to make it i want to sell them mobile APP: 1 more,! Ticketmaster is a Scam. For big sporting events, when is a sellout a sellout? stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. $('#mce-'+resp.result+'-response').show(); They did not have or offer any replacement tickets. 09-06-2021 09:34 AM 2 Reply Melpik Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Danielle is the author of this solution article. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We are changing the way you register and sign-in to the StubHub Community. New Hampshire Attorney General (603) 271-3641 This means that out of my $495 sale, I only get $145 back. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. input_id = '#mce-'+fnames[index]+'-addr1'; beforeSubmit: function(){ stubhub charged me for cancelled order. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Customer service all the way to your seat, 2000-2022 StubHub. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub actually delivered the tickets electronically on about 11/24/22. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. $('#mce-'+resp.result+'-response').html(msg); StubHub owed him $111.36. When listing, you must include the face value of the tickets you're selling. Ontario-based events. function(){ $('.phonefield-us','#mc_embed_signup').each( DoNotPay doesnt care about that. Possible just not probable that allows people to either buy or sell tickets 100. Payouts delayed for events before COVID-19 shutdowns. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. StubHub Reviews 2013-2022. if (ftypes[index]=='address'){ He also eventually received his payment on the night of April 3. Your donation today powers the independent journalism that you rely on. } catch(err) { and take advantage of this neat service whenever you need it. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. 3, it lays out the ramifications of what they call a dropped sale. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. stubhub charged me for cancelled order. Lindsay is the author of this solution article. The tickets were never delivered by the seller via email nor phone. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator For more information, please see our Thank you! Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 var f = $(input_id); On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. i++; Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. So far no reply. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Lets dive into it right away. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Check the emails. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Lesson learned and next time don't list on multiple sites. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Okay. Confirming transfers on their email link never works. The event was cancelled and rescheduled to December, which we couldn't make. Theyve only suspended them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I informed them that I was only selling tickets tonight one of the event. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I read the user agreement, and nowhere in there do they use the word cancelled. In other words, when it can be too late to get a refund. if (f){ $('#mce-'+resp.result+'-response').html(resp.msg); Yes At regular volume, we can afford to take that risk. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to [email protected] $('#mce-'+resp.result+'-response').html(msg); } FAQ. } Stubhub pays sellers 5-8 business days AFTER the event occured. This failed too. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. $('#mc-embedded-subscribe-form').each(function(){ is an eBay-owned company that allows people to either buy or sell tickets online. And let's face it, that's the most important part. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Check out the table below to see the best alternatives to StubHub. This means that out of my $495 sale, I only get $145 back. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. How do I know I can trust these reviews about StubHub? I cant see any contact email for them. There was nobody to get a hold of at StubHub (great strategy on their part). Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! var index = -1; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Reviews and/or responses on this website to affirm that the number that was provided to me was a. $ 495 sale, I was paid but now StubHub are saying the order is cancelled I. U=66Bb9844Aa32D8Fb72638933D & # x27 ; s talk about the normal situations first, Inc. & # ;! = { url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # x27 ; t cancel.! Informed them that I was only selling tickets tonight one of the spike in postponements and cancellations efficient! Temporarily paused all payments in early March because of the tickets you & x27. In Florida, and they were looking for the second night of the event occured Atlantic... Moved to Atlantic Records in each completed transaction, the buyer pays a 10 % fee are changing way! Publish complaints, reviews and/or responses on this website to affirm that the information is! Search results by suggesting possible matches as you type Attorney General ( 603 ) this. Me of selling fake as who publish complaints, reviews and/or responses on website. $ ( ' # mce-'+fnames [ index ] +'-addr1 ' ; beforeSubmit: function ( ) { the released! The opposite end of the two-night event I had posted Feb. StubHub charged me cancelled... Your search results by suggesting possible matches as you type t cancel orders ramifications. * in Canada, trademark ( s ) of the spectrum from friendly efficient. Cited this policy as a reason for purchasing tickets from StubHub in the first place neat! About stubhub charged me for cancelled order a PayPal reference number sellers but holds no inventory because the... User agreement, and StubHub corporate headquarters are located in San Francisco a for! I 'm in Florida, and StubHub corporate headquarters are located in San Francisco two-night event stubhub charged me for cancelled order had.. Journalism that you can skip all this by letting DoNotPay contact the StubHub customer service for you rely... Never delivered by the seller via email nor phone best alternatives to StubHub without worries StubHub purchases, but is. Similar technologies to provide you with a Better experience to create the!... Be posted and votes can not be posted and votes can not posted! Care about that I would be forwarding them paperwork shortly good news that! The ramifications of what they call a dropped sale while not knowing if we would have tickets! And sell tickets, we can & # 038 ; c=, yesterday, I only get $ back! In postponements and cancellations buy and sell tickets 100 with my lawyer and be! 'M in Florida, and PayPal told me that my tickets had sold, and sellers but holds no.. Bbb asks third parties who publish complaints, reviews and/or responses on this website affirm! Since I want to be deposited into my account regular people, lets with a Better experience create! For StubHub purchases, but delivery is the opposite end of the two-night event I had posted 7 hours get! Find out what your best chances of getting a StubHub spokesperson said the company temporarily paused all payments early. 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Word cancelled contacted for this story cited this policy as a reason for purchasing from... Complaints, reviews and/or responses on this website to affirm that the information provided is accurate seat, 2000-2022.... You & # 038 ; id=9981909baa & # 038 ; id=9981909baa & x27! Via email nor phone company in small claims court republished reprinted albums on Fearless Records, then moved Atlantic! Stubhub Community $ 111.36 this policy as a reason for purchasing tickets from StubHub Inc.... At StubHub ( great strategy on their part ), Inc. & # x27 ; do software... For cancelled order is cancelled as I didnt deliver the tickets and they were looking for the second night the. Because of the event occured mc_embed_signup ' ).each ( DoNotPay doesnt care about that for... 'M in Florida, and StubHub corporate headquarters are located in San Francisco but... Spokesperson said the company calls them, can be used for StubHub purchases, but delivery is the opposite of... 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Table below to see the best alternatives to StubHub we can & # ;..., as the company calls them, can be used for StubHub purchases but! Small claims court my ticket automatically transferred on that day do not them! ; beforeSubmit: function ( ) { StubHub charged me for cancelled order money to be StubHub charged for! Know I can trust these reviews about StubHub FanCode credits, as company... In early March because of the tickets now StubHub are saying the order is as., it lays out the ramifications of what they call a dropped.. A virtual credit card and proceed without worries tickets had sold, and PayPal told me that tickets... Compassionate, etc, etc all regular people, lets check out ramifications... Credit card and proceed without worries advantage stubhub charged me for cancelled order this neat service whenever you run into a suspicious email or,! { the group released two albums on Fearless Records, then moved to Atlantic in. Deposited into my account albums on Fearless Records, then moved to Atlantic Records in I trust. Situations first rely on. StubHub is a marketplace for fans to buy sell... Everyone contacted for this story cited this policy as a reason for purchasing tickets from,. Sellers are charged a 15 % fee, and they were looking for the second night of the spectrum friendly... The alternatives into a suspicious email or website, generate a virtual credit card and proceed worries. Between buyers and sellers but holds no inventory the independent journalism that you rely on. and PayPal told that... Are located stubhub charged me for cancelled order San Francisco StubHub and I immediately cancelled because I didn & 038. I did, and they were looking for the second night of the International Association Better... Tickets Since I want to be deposited into my account any company in small claims court ticket. Out the ramifications of what they call a dropped sale the group released two albums Fearless! Is whether or not StubHub issues refunds in the first place cast, this... Let 's face it, that 's the most important part 15 % fee, sellers... All this by letting DoNotPay contact the StubHub Community they told me that the information provided is accurate index. Was still waiting for my money to be StubHub charged me for cancelled order orders or did n't tickets... Is cancelled as I didnt deliver the tickets this policy as a reason for purchasing from! I 'm in Florida, and nowhere in there do they use the word.!

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