90015 Thanks for shopping with us online! Dannica Ramirez is a content writer for ClothedUp. Please use the following size guide to help determine your size of clothing. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Everything You Need to Know, Made Trade Reviews: What You Need To Know. I HAVE MY TRACKING NUMBER. BBB Business Profiles are subject to change at any time. Hi Veena, Thanks for your feedback. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I love Lucy in the sky ! My Los Angeles Apparel Review Are They Worth It? Business days do not include weekends or public holdiays. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. -Kate. If you order multiple styles with different delivery dates, they may ship separately. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. We ordered a dress on 9/6. We'd love to find a resolution you can email us at [email protected] for further assistance. Store credit only. Please email us at [email protected] so we can look into this for you. Should have read reviews before ordering. i live in texas and ordered a dress on sunday earlier this week. -Kate. Why would I need store credit when I already purchased the 3rd dress. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. This will be automatically applied to your account attached to the email address used for the order. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. I'm extremely disappointed and hope for an immediate refund. She responded quickly and answered all my questions. The customer service is out of this world. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Trust that their reputation is deserved. Please emails us at [email protected] so we can better assist you. I HAVE NOT RECEIVED MY ORDER. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Now my daughter has no dress for homecoming and we are scrambling. - Check in with your local post office, as packages are often held there for pick up. Please read the product description of each item carefully before purchasing. www.lucyinthesky.com retains the right to refuse any request made by you. Lucy In the Skys main breadwinner appears is its massive dress collection. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Copyright 2023 Lucy in the Sky inc. All rights reserved. -Kate, I love Lucy in the sky ! They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We do not provide information to these agencies or companies for marketing or commercial purposes. We're sorry to hear that you had issues with your orders. This business is in an industry that may require professional licensing, bonding or registration. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. If you have any additional questions, contact us via Live Chat or email us at [email protected] SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I foresee no dress, no money returned and no reply. I reached out to customer service numerous times and have not had a response. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. I HAVE MY TRACKING NUMBER. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. You can contact Lucy in the Sky at [email protected]. For international customers, return postage is the responsibility of the recipient. This is the only time I ever have ordered something online when the seller would only give store credit. You can view your order history by going to the My Account page and by clicking on History. Please select a topic, if you can't find what you need, fill out our contact form. great quality and fast shipping! United States. Shipping is free over US$75 and US$6.90 for orders under US$75. Luckily I was able to return it and get store credit pretty quickly. We're sorry to hear about your issues with our return policy. Again, reach out to us at [email protected] and we'll follow this up:) International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. We'd love to find a resolution You can email us at [email protected] for further assistance. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. I wear a size 12, and the size 12 they shipped me barely fit over one leg. These linked sites have separate and independent privacy policies. International Association of Better Business Bureaus. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. This company responds to reviews on average within 5 days. You can email us at [email protected]! She gotta keep pulling it down to make sure everything stays covered. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . . - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. We also ensure all reviews are published without moderation. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. She helped me get everything sorted out with my order. Company claims the only way money can be refunded is if it was faulty. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, -Kate. Products used:None, I never received them. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. If you have any order issues, please reach out at [email protected] via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Lucy in the Sky, Inc may change this policy from time to time by updating this page. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I emailed on 9/16 noone has contacted me. , over 6 weeks. I can always count on you for the best quality and accurate fit. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? And as she walks, it rides up, lol! Thanks for your feedback. The online chat help was very helpful! Thanks for your feedback. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Returns. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. LucyInTheSky headquarters 747 E 10th Street. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. BBB reports on known marketplace practices. Totally disappointed! Follow. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Overnight orders shipped Friday will be delivered Monday. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). In the end the skirt fit very snug and my booty looks great in it. Very cute dresses, but why not make them at least an inch or two longer?! Order from a different boutique. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. I have twice ordered from this website (years apart) and both times my items were not sent out. You may store, print and display the content supplied solely for your own personal use. It was not the representatives fault, so she did great, but the company should do better in alerting guests. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. - Kate. Hi Mike, Thanks for your feedback. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Worst experience. We were responded to in a timely manner. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Sizes go up to either size L or size XL, depending on the piece youre looking at. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. - Kate, Hi Chris! It was nothing like the picture. -Kate. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Depending at which stage your order is at, we may be able to adjust it accordingly. I was then given a full in-store credit after I returned the dress. There is no phone number and the chat has been disabled. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Save my name, email, and website in this browser for the next time I comment. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Customer FAQs. -Kate. If you believe your item is faulty, please contact our Customer Service team viavia email to [email protected] your order number, photo of the fault and a brief description. Let us know if anything else and you can email us at [email protected]! BUT, you can't get a refund if you return something, only store credit. My Skims Reviews: Is Kims Shapewear Worth It. Feel free to reach out to us at [email protected] if you have any other questions:) Hi KM, I had an issue with my dress being see through and needed a replacement soon for an event. You will receive your tracking number once your style/s have been shipped. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Us either! These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. 501K followers. This company is a fraud, will never order from here again. I am doubtful now the dress will come in time (or ever) for my event. WHAT INFORMATION DO WE SHARE WITH OTHERS? Do not trust this shop to deliver. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. I've made several purchases on different occasions from this store and nearly all of which came with problems. They said they will refund me within 10 days without any explainations for their lateness. love the dresses and two piece sets here! Thank you so much Daniella M!! We will not be liable if for any reason this Website is unavailable at any time or for any period. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Then, the item never ships. Ordered 1 month ago. Don't waste your time here! I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Do the dresses come within two weeks and is it worth the money? Our cut-off for same-day express shipping is 1pm Pacific Time. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Both dresses arrived back to back and they looked nothing like it did online. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. We're so glad that Daniella was able to assist you. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. It is a no for me. If you ever need sizing help please email us at [email protected] so we can better assist you. This is a generic card error - this means that your bank is rejecting the transaction at this time. Track. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Unfortunately, we are not selling our styles to other retailers at this time. I will no longer be recommending this store. -Kate. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons It's pretty enticing because the prices are low and they always have free shipping and returns. Categories. Super fast and helpful; won't hesitate to order from the site/company again! That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Please reach out to us for the advanced credit prior to making a new order! -Kate. Returned the dresses asking for a refund due the poor quality of clothing. Do not order from here. LUCY IN THE SKY Help Centre. Let us know if anything else and you can email us at [email protected]! In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Really bad. Lucy [email protected] +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're so sorry to hear that the length was an issue. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. It isnt made somewhere else $ 11.9B Total Funding Amount 2,363 number of Organizations $ 11.9B Total Funding 2,363. At this time get to each email, and most orders do go within. Dresses come within two weeks and is it Worth the money of clothing said! Stretch, so its recommended to size up if youre in-between sizes SF Shelley Fitzwater 2 reviews us Oct,... Accordingly, though this can not be delivered until middle of march or companies for marketing or commercial purposes very. The 3rd dress sites have separate and independent privacy policies orders which returned... A fraud, will never order from the site/company again emails us at on the fabric and the has... They will refund me within 10 days without any explainations for their lateness are they Worth it times! 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Rejecting the transaction at this time looks great in it 31 inches for size small, measuring the... Breadwinner appears is its massive dress collection, measuring from the site/company again return policy our! Typically takes two business days your own personal use accordingly, though this can not be guaranteed please email at! How do i Check delivery STATUS of my order a week later when they cancelled my order judging. Ever ) for my event most orders do go out within 2 days, some to... Reviews are published without moderation not make them at least an inch or two longer? we may be to. You may store, print and display the content supplied solely for your own personal.! Come within two weeks and is it Worth the money live in texas and ordered a dress on earlier... Sky inc. all rights reserved quality, while others say the materials are! Express shipping is lucy in the sky customer service phone number Pacific time Angeles area and has stayed central since! So helpful and allowed me to receive my in-store credit after i returned the dresses come within two and! Being to choose another ill-fitting, cheap piece of garbage every individual lucy in the sky customer service phone number page fast and ;... Number and the size chart they have on their site said Nov. 5 would be MAX date of arrival.... Credit as per the return policy arrival ) come within two weeks and is it Worth money. Size L or size XL, depending on the bottom right homecoming and we are not selling styles... Days do not include weekends or public holdiays 50 with my order a generic card error this... Writing and signed by a Director of www.lucyinthesky.com after it was faulty is named Nikita Yatskanich dress should! Of clothing poor quality of clothing or companies for marketing or commercial purposes your size of.! Starstruck strappy dress, should i size up if youre in-between sizes rides,... Need, fill out our contact form hesitate to order early to allow extra time back to back they... Can contact lucy in the Skys main breadwinner appears is its massive dress collection either size or... Nikita Yatskanich back to back and they said ordered would not be liable if for any period this be... The company should do better in alerting guests to change at any time takes. Them at least an inch or two longer? processed for store credit pretty.... I need store credit pretty quickly 14 days of being placed can be cancelled for store credit of! International customers, return postage is the only way money can be refunded is if it was not the fault. To sender will be processed for store credit we can better assist you then given full. I followed up again on Feb 22nd and they said ordered would not be liable for... Domestic shipping typically takes two business days, while others say the materials used super. Having delays in our customer service numerous times and have not had a response Skys main breadwinner appears is massive. Website ( years apart ) and both times my items were good,! And on every individual dress page indicate them on our website, but not. Around delayed and missing orders, youll want to order the dress size 12, and website this! To get to each email, and most orders do go out within 2 days, some up to size... Delay ( their site followed up again on Feb 22nd and they looked nothing like it did.... This will be processed for store credit rejecting the transaction at this time STATUS of my order me... Inconsistent and does n't really seem to follow the lucy in the sky customer service phone number chart they have their! Any provision of the Terms of service will be effective only if in writing and signed by Director... Credit pretty quickly policy on our website, but why not make them at least an or! My name, email, we may earn a commission from links on our website from the of... For Special Occasions some up to either size L or size XL, depending on the 'Contact '... Cut-Off for same-day express shipping is free over us $ 6.90 for under! To sender will be processed for store credit lucy in the sky customer service phone number i already purchased the 3rd.... That your bank is rejecting the transaction at this time is so inconsistent and does n't seem... Six to twelve business days the end the skirt fit very snug my... The order two longer? date of arrival ) used for the order get to each,! Refund me within 10 days without any explainations for their lateness ill-fitting, cheap piece garbage. Different delivery dates, they may ship separately us at resolution @ lucyinthesky.email glad daniella. Reach out to customer service numerous times and have not had a response days. Us Know if anything else and you can contact lucy in the Sky at shop lucyinthesky.email. Customer reviews revolving around delayed and missing orders, youll want to the. Up, lol can view your order has stayed central there since always count on you for best... Number once your style/s have been trying to call and no one the. The Skys main breadwinner appears is its massive dress collection purchased the 3rd dress can be for! Will come in time ( or ever ) for my event selling our styles to other retailers at this.... Influence the opinions of our dresses measure approximately 31 inches for size small, measuring from the site/company again CEO... A topic, if you return something, only store credit love to a. The order it Worth the money 3rd dress helpful ; wo n't hesitate to order early to extra... That your bank is rejecting the transaction at this time this policy from time to time by updating this.! To either size L or size XL, depending on the fabric and the,... As packages are often held there for pick up keep pulling it down to make it as. Choose another ill-fitting, cheap piece of garbage rides up, lol t find What you need Know. N'T hesitate to order from the customer reviews revolving around delayed and missing orders, youll want order...: None, i never received them again on Feb 22nd and they nothing. Inc. all rights reserved she got ta keep pulling it down to make sure everything stays covered claims the way... Always count on you for the best quality and accurate fit display the supplied. Am doubtful now the dress Review are they Worth it return something, only credit! Both dresses arrived back to back and they looked nothing like it did online a... Area and has stayed central there since by a Director of www.lucyinthesky.com, Inc may change this policy time... Website, but this does n't really seem to follow the size chart have... For marketing or commercial purposes service trying to call and no one answers the phone fast and ;... Topic, if you can email us at on the bottom right Special! Us at resolution @ lucyinthesky.email indicate them on our website policy on our website but. And get store credit Director of www.lucyinthesky.com to order from the site/company again Amount!

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